Refund policy
REFUND & RETURN POLICY (Updated)
Last updated: July 2026
At XO Studio, we want you to love your order. Please review our return and refund policy below before making a purchase.
Return Window We accept return requests submitted within 10 days of your delivery date. After 10 days, all sales are final.
Eligibility To be eligible for a return, items must be:
- Unused, unworn, and unwashed
- In original condition with tags attached (where applicable)
- In original packaging (where applicable)
The following items are not eligible for return:
- Earrings and pierced jewelry (for hygiene reasons)
- Final sale items
- Items marked as non-returnable at the time of purchase
Refunds — Store Credit Only All approved returns are refunded as XO Studio store credit. We do not issue refunds to the original payment method. Store credit has no expiration date and can be used on any future purchase.
Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or incorrect — including print-on-demand errors — contact us within 10 days of delivery at [your email] with your order number and photos. We will issue store credit or send a replacement at no cost to you.
How to Start a Return Email [your email] with your order number and reason for return. We'll respond within 2 business days with return instructions. Customer is responsible for return shipping costs.
Non-Returnable Situations
- Items returned after the 10-day window
- Items that have been worn, washed, or altered
- Lost return packages (we recommend using a tracked shipping method)
Exchanges We do not offer direct exchanges. Return your item for store credit and place a new order.
Key changes made:
- Unified 10-day return window for all product types
- Refunds issued as store credit only (no original payment method refunds)
- Kept the damage/defect clause within the same 10-day window